客户经理
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Account ManagerFlexport · Amsterdam, 荷兰
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职位描述
机器翻译关于 Flexport：
在 Flexport，我们相信全球贸易能够推动人类进步。正因如此，我们的使命是让全球商业变得如此简单，从而催生更多贸易。我们正通过创新技术和卓越人才驱动的解决方案，塑造一个价值 10 万亿美元行业的未来。如今，各种规模的公司——从新兴品牌到财富 500 强——都在使用 Flexport 技术，每年在 112 个国家运输超过 190 亿美元的商品。
近期全球供应链危机让 Flexport 站上舞台中央，我们持续在货物如何在全球流动方面发挥关键作用。我们很自豪能得到业内最优秀投资者的支持，他们相信我们的使命、解决方案和团队。准备好应对影响商业、社会和环境的全球挑战了吗？加入我们吧。
客户经理将通过深入了解客户的供应链，并与客户合作寻找解决方案，帮助客户成长并实现 Flexport 的价值。我们的客户依赖我们以高度的专业性和对细节的关注来管理他们的体验。以下是该职位的一些职责：
你将：
作为客户经理，你的职责包括但不限于以下内容：
• 培养并发展与企业关键利益相关者的关系，赋能客户并深化其与 Flexport 的关系。
• 定期与客户会面，监控账户健康状况，并寻找改善其当前体验的方法。
• 运用你对客户的了解，识别、开发并促成追加销售、交叉销售和续约机会。
• 密切关注客户的财务状况，汇报客户的财务情况，并确保客户保持一致的付款计划。
• 主导并积极参与客户入驻，并制定标准操作流程。
• 界定并指导新机会和新客户的实施阶段及时间表。
• 监控客户指标数据，与全球运营团队合作，确保指标持续满足客户期望，处理升级事项，并有效且高效地解决客户问题。
• 运用你对客户业务的深入/专家级了解，在最少指导下主导季度战略回顾的准备和呈现。
• 推动客户利益相关者采用产品，以确保客户充分实现 Flexport 的价值。
• 定期审查并记录客户的成功标准。随着客户需求演变，你将优化客户的成功标准。
• 通过内部和外部培训持续扩展你对供应链流程的知识，以最好地支持你作为可信赖顾问的角色。
• 你将使用并维护数据来监控你所负责业务组合的健康状况，例如在 SalesForce 中，以便识别改善客户 Flexport 体验的方法
前提条件：
• 要求具备英语和荷兰语的专业流利程度
• 2-4 年销售/客户管理或面向客户岗位的经验。
• 有物流、货运代理或供应链背景者优先。
• 以客户为中心：痴迷于客户成果，尽一切努力满足客户期望，理解客户当前和未来的业务目标与挑战，并将其转化为相关解决方案和战略性客户规划。
• 亲力亲为、流程导向、结构化思维，并具备强大的问题解决能力。
• 极具好奇心：始终努力理解客户需求，并学习 Flexport 如何最好地满足这些需求。
• 超高水平的细节关注：乐于梳理指标和细节，以识别内部改进或更好管理客户关系的机会。
• 强大的商业敏锐度。
• 已证明的（交叉）销售产品业绩记录。
• 高度专注于通过顾问式方法促进客户增长。
平等机会承诺
在 Flexport，我们实现让全球商业变得简单且可及这一使命的能力，依赖于拥有一支多元化、敬业且积极参与的员工队伍。所有符合条件的申请人都会获得就业考虑，不论种族、肤色、宗教、性别、国籍、年龄、身体和精神残疾、健康状况、婚姻和家庭状况、性取向、性别认同和表达、军人及退伍军人身份，以及任何其他受适用法律保护的特征。
求职者和申请人全球数据隐私声明
根据你所在的位置，通用数据保护条例（GDPR）和加州消费者隐私法案（CCPA）可能会规范我们管理求职者数据的方式。提交申请即表示你同意我们按要求使用和处理你的数据。更多信息请参阅我们在 www.flexport.com/privacy 提供的隐私声明。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Account Manager will help their clients grow and realize the Flexport value by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are some of the responsibilities for this role:
You will:
Your responsibilities as an Account Manager include, but are not limited to, the following:
• Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
• Use your knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
• Use your deep/expert knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
• Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.
• Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
• You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience
Prerequisites:
• Professional fluency in English and Dutch is required
• 2-4 years of experience in a sales/account management or a client facing role.
• A background in logistics, freight forwarding, or supply chain is preferred.
• Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
• Hands-on, process-oriented, structured thinking with strong problem-solving skills.
• Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.
• Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
• Strong business acumen.
• Proven track record of (cross)selling a product.
• Strong focus on growing your customers through a consultative approach.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.