客户经理

A BOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs

• Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly

• Over $300 million raised in funding

• Over 2,800 Tideans globally

• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026

• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

Some of the things you’ll be doing:

• Contact, engage and manage our Small Business customers through their application process

• Build and nurture working relationships with our commercial lending partners

• Become confident in articulating the Funding Options proposition and service

• Building on your extensive knowledge of business finance, and gaining an in-depth understanding of the wide variety of lenders and products in the market

• Confidently articulating the different finance options available to customers across multiple business finance product classes

• Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce)

• Monitoring and identify trends whilst adding new or enhanced customer profile information into Salesforce

• Keeping up to date on industry trends, market & competition

• Actively share stories and successes to the wider organisation through relevant comms channels

WHAT WE ARE LOOKING FOR

We are looking for an experienced Senior Business Finance Specialist (Senior Commercial Finance Broker) to join our Sales Team and help as many customers as possible access the right finance, through effective conversations - Taking the time to understand about the businesses you engage with (how they work, growth plans, challenges, their experience of finance so far) and understanding customers’ finance needs and effectively matching them to the best product and lender that meets their need, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and mind-blowing standard of customer service.

As this is a senior position within our sales team, we are looking for somebody experienced in this space with a demonstrable track record of success who will be able to hit the ground running.

WHAT MAKES YOU A GREAT FIT

• Ideally you will already be working for a Commercial Finance Brokerage or have experience of Commercial Finance in a customer facing sales role

• You will be able to demonstrate a track record of successfully meeting and exceeding revenue based targets

• You’ll have excellent communication and interpersonal skills

• You will be able to demonstrate a results-oriented work ethic with impeccable attention to detail, determination and drive

• You’ll be obsessive about delivering the highest level of customer service

• You will be extremely well organised and analytical and work well under pressure

• You can troubleshoot issues quickly and effectively

• You will be able to engage and quickly establish strong working relationships

• You’re a self-starter who doesn’t wait for instruction, and who works backwards from targets to ensure effective execution

WHAT YOU’LL GET IN RETURN

• Flexible working options

• Group Life Insurance

• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing

• 25 days holiday with the ability to buy extra days

• 3 days for L&D or volunteering time off per year

• We invest in your development with a £1,000 professional L&D budget per year

• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution

• Spacious brand-new office near Old Street with an all-day snacks bar

• Enhanced family-friendly leave

• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

Disclaimer

It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.

• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.

• Communication from Tide will only come from an official @tide .co email address.

• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy .

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .