客户经理 - 战略

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms: • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

We’re building a dedicated Strategic Accounts team to own ElevenLabs’ most important customer relationships in North America, and we’re looking for a high-impact Strategic Account Executive to be among the first hires. This is a named-account role with a focused portfolio. You'll drive new business and expansion inside complex enterprise organizations, building multi-threaded executive relationships and positioning yourself as a trusted advisor to senior stakeholders navigating real transformation - across customer experience, product, and operations. These aren't transactional engagements. You'll architect custom solutions that combine our technology and services, collaborate cross-functionally to deliver measurable outcomes, and bring field intelligence directly into our product roadmap. You're not just executing a playbook - you're writing it. In this role, you will: • Own and grow a focused portfolio of strategic accounts, driving both net-new business and expansion

• Develop and execute multi-year account strategies across business units, geographies, and use cases

• Identify, scope, and close large, complex deals (multi-product, multi-region, custom solutions)

• Build deep, multi-threaded relationships across executive, product, engineering, and business stakeholders

• Act as a strategic advisor, educating on emerging trends and shaping customers’ long-term AI roadmap

• Partner cross-functionally with Solutions Engineering, Customer Success, and Partnerships to deliver and expand

• Translate patterns from bespoke deals into repeatable frameworks, offerings, and product insights

• Feed learnings from the field into the product roadmap and broader strategic sales playbook

• Drive creative outbound and high-touch engagement strategies (onsites, exec briefings, events)

• 6-10+ years of quota-carrying experience with a focus on strategic / enterprise accounts

• Proven track record of closing and expanding seven-figure+ deals within named accounts

• Strong ability to drive land-and-expand motions and long-term account growth

• Technical fluency - able to engage product and engineering leaders on APIs, integrations, and architecture

• Executive presence with the ability to influence C-suite stakeholders and long-term strategy

• Track record of translating customer needs into product feedback and roadmap influence

• Creative, self-driven approach to outbound and pipeline generation

• Comfortable operating in a high-growth, ambiguous environment, building playbooks from scratch

• Willingness to travel for customer engagements (onsites, QBRs, executive meetings)

• Strong bias toward action, ownership, and leveraging AI in day-to-day workflows

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working : If you’re not located near one of our main hubs, we offer a monthly co-working stipend.