中端市场客户经理
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Account Executive, Mid MarketIntercom · Sydney, 澳大利亚
职位信息来自雇主公开的招聘页面。申请前请务必在雇主官网核实详情。
为什么值得关注？
发现指数 42/100，仅依据与该职位一起存储的证据计算。
- 新的雇主官方职位
分数构成
- 时效性 （随职位发布时间变化）+18
- 雇主官方来源+15
- 稀有职位+1
- 公司来源健康度+8
该职位未包含：已披露薪资、远程职位、提及签证担保、提及搬迁、未出现在监控的职位板上。
这些理由来自雇主自己的职位描述与我们核实过的来源检查结果。除了已存储的信号之外，我们不做任何推测。
职位描述
机器翻译Fin，现为 Salesforce 的一部分，致力于帮助企业提供完美的客户体验。
我们的 AI Agent Fin 是当今市场上性能最高的 AI 客户代理，使企业能够在客户旅程中提供无可挑剔、始终在线的客户支持，从服务到销售再到电子商务。Fin 由我们自己的 AI 模型驱动，可在每个渠道端到端解决复杂的客户问题，且设置和集成最少。Fin 还可以与我们原生集成的 Intercom 帮助台结合使用，为现代支持团队提供单一系统。
与 Salesforce（排名第一的 AI CRM，人类与代理共同推动客户成功）一起，我们正在构建客户体验的未来。在这里，雄心与行动相遇。技术与信任相遇。创新不是流行语，而是一种生活方式。我们所熟知的工作世界正在改变，我们正在寻找热衷于通过 AI 改善商业和世界的 Trailblazers。
准备好在引领代理时代劳动力转型的公司提升您的职业生涯了吗？你来对地方了。Agentforce 是 AI 的未来，而你是 Salesforce 的未来。
机会是什么？
我们正在寻找一位充满活力且经验丰富的客户经理加入我们的团队。在此职位中，您将在推动我们在中端市场和企业细分市场的新业务增长中发挥关键作用，管理从外呼潜在客户到成交的完整销售周期。此职位需要咨询式、基于价值的销售方法，以及适应不同 APAC 市场和购买环境的能力，包括 ANZ、HK、Singapore 和 Malaysia。
我将做什么？
• 产品布道：通过在中端市场和企业细分市场中推动 Fin 产品的采用和增长来支持它。
• 销售周期管理：监督中端市场/企业客户的完整新业务销售周期，从初始外呼到成交，利用咨询式基于价值的销售方法。
• 经验：之前有向 ANZ、HK、Singapore 和 Malaysia 销售的经验，通过外呼和与合作伙伴合作。
• 管道生成：确保至少 40% 的总合格管道价值来自外呼活动，按季度衡量。
• 预测与报告：提供准确的销售预测，并清晰展示收入表现。
• 产品知识：保持对我们不断发展的产品和销售流程的全面和最新知识。
• 定制演示：开发和展示定制产品演示，以满足特定客户需求。
• 团队发展：参与销售团队内的指导和开发活动。
• 客户倡导：向内部利益相关者（包括营销和产品团队）代表客户的声音。
• 根据客户需求开发引人注目、量身定制的产品演示和商业案例。
我需要什么技能？
• 销售专长：至少 5 年以上客户经理经验，其中至少 3 年 SaaS 经验。
• 业绩记录：在达到和超过销售配额方面有可靠的成功记录。
• 沟通：出色的书面和口头沟通能力。
• 问题解决：在快节奏环境中导航和解决挑战的强大能力，处理跨各种行业和公司规模的入站和出站机会。
• 加分项：会说普通话，并向 HongKong、Singapore 和 Malaysia 销售过。
• 成交技巧：在竞争激烈的环境中展示成交净新业务的能力。
• 成长心态：表现出求知欲、雄心和持续学习的态度。
成功将如何衡量
• 实现新业务配额和收入目标。
• 每季度至少 40% 的合格管道价值来自外呼活动。
• 持续创建和推进高质量的中端市场和企业机会。
• 预测准确性和纪律严明的 CRM 管理。
• 成功与高级客户利益相关者互动并发展关系。
• 对更广泛的 APAC 销售团队和客户反馈循环做出积极贡献。
福利待遇
我们是一群受到良好待遇的人，拥有极好的福利！如果有对你重要的事情不在这个列表中，请告诉我们！
• 在快速增长的初创公司中具有竞争力的薪资和股权
• 每个工作日提供餐饮午餐，以及储备充足的厨房
• 定期薪酬审查——我们奖励出色的工作！
• 无限访问 Claude Code 和一流 AI 工具；鼓励并庆祝实验与构建
• 灵活带薪休假政策
• 为您和您的伴侣/配偶提供私人健康保险的医疗津贴
• MacBooks 是我们的标准配置，但在需要时我们也会为某些职位提供 Windows
#LI-Hybrid 释放你的潜力
当你加入 Salesforce 时，你在生活的各个领域都将无限可能。我们的福利和资源支持你找到平衡并成为最好的自己，我们的 AI 代理加速你的影响力，让你做到最好。我们将携手将 Agentforce 的力量带给各种规模的组织，并交付客户喜爱的惊人体验。今天就申请，不仅塑造未来——而且重新定义可能性——为你自己、为 AI、为世界。
在美国，提供的薪酬将根据地点、职位级别、工作相关知识、技能和经验等因素确定。某些职位可能有资格获得激励性薪酬、股权和福利。在 Fin，我们希望给人们提供他们需要的东西，以完成他们职业生涯中最出色的工作。我们的福利和计划旨在支持您的健康和福祉、您的家庭、您的工作之外的时间以及您的财务未来。产品因地点而异，符合当地实践和要求。在 fin.ai/careers 了解更多关于在 Fin 工作的信息以及我们提供的福利。根据 San Francisco Fair Chance Ordinance 和 Los Angeles Fair Chance Initiative for Hiring，Salesforce 将考虑有逮捕和定罪记录的合格申请人就业。
政策
Fin 有混合工作政策。我们相信面对面工作有助于我们保持联系、更轻松地协作并创造伟大的文化，同时仍提供在家工作的灵活性。我们期望员工每周至少在办公室工作三天。
我们在 Fin 拥有极其开放和包容的文化。我们避免在分裂性话题上花费时间，以促进每个人的安全和凝聚力的工作环境。作为一个组织，我们的政策是不在内部或外部沟通中代表公司或我们的员工倡导任何社会或政治话题。我们尊重个人时间和个人社交平台上对这些话题的个人意见和表达，并且不会因为任何人对非工作相关话题的观点而挑战或对抗任何人。我们的目标是通过我们的核心价值观专注于做令人难以置信的工作来实现我们的目标并团结公司。
Salesforce 是一个机会均等的雇主，并维持对所有员工和求职者不歧视的政策。这到底意味着什么？这意味着在 Salesforce，我们相信人人平等。我们相信我们可以部分通过创建一个包容、没有歧视的工作场所来引领平等之路。了解您的权利：工作场所歧视是非法的。任何员工或潜在员工都将根据优点、能力和资格进行评估——不考虑种族、宗教、肤色、国籍、性别、性取向、性别表达或身份、跨性别身份、年龄、残疾、退伍军人或婚姻状况、政治观点或其他受法律保护的分类。此政策适用于当前和潜在员工，无论他们在 Salesforce 就业旅程的哪个阶段。它也适用于招聘、雇用、工作分配、薪酬、晋升、福利、培训、工作绩效评估、纪律、终止以及其间的一切。Salesforce 的招聘、雇用和晋升决定是公平的，并基于优点。薪酬、福利、晋升、调动、裁员、召回、培训和教育也是如此。
以上内容由机器翻译自动生成，可能存在错误；投递前请以雇主原文为准。
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职位描述
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
We are seeking a dynamic and experienced Account Executive to join our team. In this role, you will play a pivotal part in propelling our new business growth in the Mid Market and Enterprise segment, managing the full sales cycle, from outbound prospecting through to close. This role requires a consultative, value-based selling approach and the ability to adapt to different APAC markets and buying environments, including ANZ, HK, Singapore & Malaysia.
What will I be doing?
• Product Evangelism: Champion Fin's product by driving its adoption and growth within the Mid-Market and Enterprise segment.
• Sales Cycle Management: Oversee the complete new business sales cycle for Mid-Market/Enterprise customers, from initial outbound to closing deals, utilising a consultative values based sales approach.
• Experience: Previous experience selling into ANZ, HK, Singapore & Malaysia, through outbound and working with partners.
• Pipeline Generation: Ensure at least 40% of total qualified pipeline value is sourced through outbound activity, measured quarterly.
• Forecasting & Reporting: Deliver accurate sales forecasts and provide clear visibility on revenue performance.
• Product Knowledge: Maintain comprehensive and up-to-date knowledge of our evolving products and sales processes.
• Tailored Demonstrations: Develop and present customized product demonstrations to meet specific client needs.
• Team Development: Engage in mentoring and development activities within the sales team.
• Customer Advocacy: Represent the voice of the customer to internal stakeholders, including Marketing and Product teams.
• Develop compelling, tailored product demonstrations and business cases based on customer needs.
What skills do I need?
• Sales Expertise: Minimum of 5+ years of experience as an Account Executive, with at 3+ years in Saas.
• Track Record: Proven success in meeting and exceeding sales quotas.
• Communication: Exceptional written and verbal communication skills.
• Problem Solving: Strong ability to navigate and solve challenges in a fast-paced environment, handling both inbound and outbound opportunities across various industries and company sizes.
• Nice to have: Speak Mandarin & sold into HongKong, Singapore & Malaysia.
• Closing Skills: Demonstrated ability to close net new business in a competitive landscape.
• Growth Mindset: Exhibits intellectual curiosity, ambition, and a continuous learning attitude.
How success will be measured
• Achievement of new-business quota and revenue targets.
• At least 40% of qualified pipeline value sourced through outbound activity each quarter.
• Consistent creation and progression of high-quality Mid-Market and Enterprise opportunities.
• Forecast accuracy and disciplined CRM management.
• Successful engagement and relationship development with senior customer stakeholders.
• Positive contribution to the wider APAC sales team and customer feedback loop.
福利待遇
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
• Competitive salary and equity in a fast-growing start-up
• Catered lunch every weekday, plus a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
• Flexible paid time off policy
• Healthcare stipend towards private health insurance for you and your partner/spouse
• MacBooks are our standard, but we also offer Windows for certain roles when needed
#LI-Hybrid Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.